These terms explain how we work with you when you hire Pro Web Design Southampton for a website, SEO, digital marketing or branding project, and how you may use this website. We have kept them in plain English. If anything is unclear, send us a message through the form on our contact page before you agree to a quote.
Part 1: working with us
Your quote and what it covers
Every project starts with a written quote. It sets out what we will deliver, the price and a rough timeline. Quotes are free and you are under no obligation to accept one. The quote, together with these terms, is our agreement. If the two ever disagree, the quote wins.
We do not publish prices, because no two projects need the same work. We quote each project on its scope after a short conversation, and the quote is itemised so you can see what each part covers. We are not VAT registered, so there is no VAT to add.
Deposit and payment
For website and branding projects, we ask for a 50% deposit before work starts and the remaining 50% when the work is ready to launch. We start once the deposit has been paid.
Monthly services, such as SEO, Google Ads management and care plans, are invoiced monthly in advance at the rate set out in your quote.
Things the price does not include
Unless the quote says otherwise, third-party costs are paid by you. These include domain renewals, paid plugins or apps, stock or commissioned photography, and advertising spend. If you run ads with us, you pay the ad spend directly to Google or Meta, not to us.
Changes to the work
If you want something that was not in the quote, such as extra pages or a new feature, we will tell you the cost and the effect on the timeline before we do it. Nothing extra is charged without your agreement in writing.
Your part
We need your feedback, approvals, logins and any content you are supplying, such as photos or product details, in good time. If these arrive late, the timeline moves with them.
Who owns the work
Once you have paid in full, you own the site files, the copy, the designs, the logos and the domain. We hand over the logins and files you need. Until the final payment is made, the work stays ours.
Monthly SEO and Google Ads management
Monthly SEO and pay-per-click (PPC) plans have a minimum term of 3 months. After that, they carry on month to month and you can end them by giving 30 days' notice.
We will always do the work honestly and tell you what we are doing, but nobody controls Google's results, so we cannot promise a particular ranking or number of enquiries. Put simply, we cannot guarantee rankings, traffic or sales.
Hosting and care plans
If we host and look after your site, a care plan covers hosting, security updates, backups and uptime checks. It is priced to your site in your quote, because a five-page brochure site needs less looking after than a shop or a booking system. You can cancel a care plan by giving us 30 days' notice.
Support and further work
Changes and new work beyond the care plan, such as new pages, new features or a refresh of an existing section, count as support. We quote support per request, or as a block of hours if you expect regular changes. Nothing is started until you have agreed the quote in writing.
Our liability
We take care with everything we do and will put right any mistake that is ours. We are not responsible for losses caused by things outside our control, such as problems with third-party services, hosting outages or changes Google makes to its search results. Our total liability to you under any project is limited to the amount you paid us for that project. Nothing in these terms limits liability where the law does not allow it to be limited.
Part 2: using this website
Using the site
You may use this website to find out about our services, read our guides and use our free tools. You must not misuse the site, try to gain unauthorised access to it, or use it to send spam or harmful material.
Information on this site
We write our guides and service pages carefully, but they are general information, not advice tailored to your business. A final price is only agreed in a written quote.
Free tools
Our free tools give general guidance based on the answers you provide. Results are indicative only and should not be relied on as a full professional review of your website.
Studio projects
Projects on our work page are studio projects: in-house designs for fictional businesses, made to show our approach. They are not client websites.
Intellectual property
The words, designs and code on this website belong to Pro Web Design Southampton unless stated otherwise. You may share links to our pages, but you may not copy substantial parts of the site without permission.
Law
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. The latest version will always be on this page. The version that applies to a project is the one in place when you accept your quote.