This policy explains how Pro Web Design Southampton ("we", "us") handles personal data collected through this website. If you have any questions, send us a message through the form on our contact page.
Who we are
Pro Web Design Southampton provides web design, SEO, digital marketing and branding services. For the purposes of UK data protection law, we are the controller of the personal data described in this policy.
What we collect
When you contact us. If you use our contact form or email us, we collect the details you give us: usually your name, email address, phone number, business name and your message.
When you use our free tools. The website redesign checklist saves your answers in your own browser's local storage, so your progress is still there if you come back on the same device. Those answers are not sent to us. You can clear them with the checklist's "Start again" button or by clearing this site's data in your browser. If you choose to ask us for a copy of your report, the form sends us your name, your email address and your checklist answers and score. We use those details only to reply to you with your report.
When you browse the site. We use Cloudflare Web Analytics to understand how the site is used. It does not use cookies and does not track you across other websites. It records information such as the pages viewed, the referring site, and your browser and device type.
How we use it
We use your details to reply to your enquiry, to provide any services you ask for and to keep a record of our conversations. Our lawful basis is our legitimate interest in responding to enquiries or, where you become a client, the performance of a contract.
We do not sell your data, and we do not send marketing emails unless you have asked to receive them.
Who we share it with
We use a small number of service providers to run this website and our business, including our hosting and email providers. They process data on our behalf and only as we instruct. Some providers may process data outside the UK; where they do, we rely on appropriate safeguards required by UK law.
How long we keep it
We keep enquiry details for as long as needed to deal with your enquiry and any follow-up work, If an enquiry does not lead to any work, we delete it after 12 months. If you become a client, we keep your client records for 6 years, because we need them for tax.
Your rights
You have the right to ask for a copy of your data, to have it corrected or deleted, to object to or restrict how we use it and, in some cases, to have it transferred to you or another organisation. To make a request, use the form on our contact page.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO).
Changes
We may update this policy from time to time. The latest version will always be on this page.